Privacy Policy

The Pink Socialite
Last updated: [add date]

1. INTRODUCTION

This Privacy Policy explains how The Pink Socialite (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our services.

Reputation Concierge is a service name operated by The Pink Socialite. Any data processed through Reputation Concierge falls under this Privacy Policy and the same legal entity.

Business details

  • Company name: The Pink Socialite

  • Chamber of Commerce (KVK): 76419290

  • Location: Amsterdam, The Netherlands

  • Email: [email protected]

By using our website, platforms, or services, you acknowledge this Privacy Policy. If you do not agree, please do not use our services.

2. SCOPE OF SERVICES

This Privacy Policy applies when you:

  • Visit our website or landing pages

  • Use our software, automations, CRM systems, or reputation services

  • Use services under Reputation Concierge

  • Communicate with us (email, forms, sales, support)

  • Participate in marketing, onboarding, or events

3. ROLES UNDER GDPR

Depending on the context:

  • The Pink Socialite acts as a Data Controller for:

    • Website visitors

    • Leads and prospects

    • Our own clients and affiliates

  • The Pink Socialite acts as a Data Processor when:

    • Processing customer or end-customer data on behalf of clients

    • Sending review requests, reputation-related messages, or automations for clients

Clients remain responsible as Data Controllers for their own customer data.

4. PERSONAL DATA WE COLLECT

4.1 Data you provide directly

We may collect:

  • Name

  • Email address

  • Phone number

  • Business name

  • Billing details

  • Login credentials

  • Communication preferences

  • Content you submit (forms, messages, feedback, reviews)

4.2 Client-provided customer data (Reputation Concierge & automations)

Clients may upload or sync:

  • Customer names

  • Email addresses

  • Phone numbers

  • Review content

  • Interaction history

Clients confirm they have a lawful basis and valid consent to provide this data.

4.3 Automatically collected data

When you use our website or systems, we may collect:

  • IP address

  • Browser and device type

  • Operating system

  • Language and approximate location

  • Usage and interaction data

  • Log and error data

This data is used for security, analytics, and service improvement.

5. LEGAL BASES FOR PROCESSING (GDPR)

We process personal data only when a lawful basis applies:

  • Contractual necessity

  • Consent

  • Legal obligation

  • Legitimate interest (security, service improvement, fraud prevention)

Consent can be withdrawn at any time.

6. HOW WE USE PERSONAL DATA

We process personal data to:

  • Provide and operate our services

  • Manage accounts and onboarding

  • Deliver Reputation Concierge services, including reputation-related messaging and review flows

  • Communicate with users and clients

  • Handle billing and payments

  • Improve performance, security, and reliability

  • Comply with legal obligations

We do not sell personal data.

7. REPUTATION SERVICES (REPUTATION CONCIERGE)

When using Reputation Concierge:

  • Reputation or review-related messages are sent on behalf of the client

  • End customers decide whether and how to respond

  • We do not control review content, tone, or sentiment

We act solely as a technical service provider and data processor.

8. COOKIES & TRACKING

We use cookies and similar technologies for:

  • Essential website functionality

  • Analytics and performance measurement

  • Security and fraud prevention

Where required by law, consent is requested before placing non-essential cookies.

9. THIRD-PARTY SERVICE PROVIDERS

We may share data with trusted service providers for service delivery, including:

  • Hosting providers

  • CRM and automation platforms

  • Email, SMS, and messaging providers

  • Payment processors (e.g. Stripe)

  • Analytics tools

All third parties operate under GDPR-compliant data processing agreements.

10. ARTIFICIAL INTELLIGENCE & AUTOMATION

Some services may use AI-based tools for:

  • Automation

  • Drafting or assisting with responses

  • Workflow optimization

AI tools are provided via vetted third parties. Personal data is processed only as required and is not used to train public AI models unless explicitly agreed.

AI features can be disabled where available.

11. DATA RETENTION

We retain personal data only as long as necessary:

  • While an account is active

  • As required by legal or contractual obligations

After termination:

  • Data may be temporarily retained for compliance

  • You may request permanent deletion

12. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data, including access controls and secure infrastructure.

No system can guarantee complete security.

13. YOUR GDPR RIGHTS

If you are located in the EU/EEA, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

Requests can be sent to [email protected].

14. DATA OF MINORS

Our services are not intended for individuals under 18.
We do not knowingly process data of minors.

15. INTERNATIONAL DATA TRANSFERS

Where data is processed outside the EU, we rely on:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Other GDPR-approved safeguards

16. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
The most recent version will always be published on our website.

17. CONTACT

For privacy-related questions or requests:

The Pink Socialite
[email protected]
KVK: 76419290 – Amsterdam